"Roosket" ("us", "we" or "our") means Roosket Private Limited, a private limited company incorporated under the Companies Act 2013, and having its registered address at Court Road Lal Chowk, Srinagar, Jammu and Kashmir, India. The App and the Website on which the Tour Services is made available are owned, controlled, managed, maintained and/or hosted by Roosket.com. "Tour" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from us and or our Service Provider. "Service Provider" means the provider of accommodation (e.g. hotel, motel, huts, campgrounds, houseboats, apartment, bed & breakfast, landlord), attractions (e.g. theme parks, museums, sightseeing tours), transportation provider (e.g. car rentals, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Tour Reservation on Roosket.com (whether B2B or B2C). "Tour Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Roosket.com in respect of various products and services as from time to time made available by Roosket or Service Providers on either the Roosket App or Website. "Tour Reservation" means the order, purchase, payment, booking or reservation of a Tour.
For all the services contracted through Roosket APP and or Roosket Website, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure for the selected packaged tour service but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service. Apart from above in some cases like during the peak season (X-Mas, New Year, Valentine’s Day), full payment is required to be sent in advance.
Roosket App and or Roosket Website provide the opportunity for Tour Reservations to be paid by means of secure online payment (all to the extent offered and supported by your bank), through third party payment processors. Payment is safely processed from your credit/debit card or bank account to the bank account of the Roosket Private Limited through a third party payment processor.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows: 45 days prior to arrival: 10% of the Tour / service cost 15 days prior to arrival: 25% of the Tour / service cost 07 days prior to arrival: 50% of the Tour / service cost 48 hours prior to arrival OR No Show: No Refund
Written cancellation will accept on all working days, except Sunday and declared Indian Government official holidays, Any cancellation sent on Sunday's or on official holidays will be considered on next working day. For special occasions like the X-mas, Valentine Day and New Year period from 20 Dec to 05 Jan the payment is non-refundable. In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Please note that after the finalization of the Tour Service, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt. of India, the same would be charged as extra. Roosket.com act only in the capacity of agent for the Service Providers or any other contractor providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants, political Situations etc. may dictate itinerary changes either before or after the Tour Service. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well-being. Our rates are based on the prevailing rates as negotiated by us with the Service Providers and they retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by Service Providers. We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents. We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client's risk. We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc. We will have no liability, whatsoever, for the unavailability of Roosket APP and or Roosket Website caused by our supplier's performance or lack of performance of the maintenance work to keep our Software operable. We will also not have any liability for any loss of data or transactions resulting from delays, non-deliveries or service interruptions caused by us, any third party acts or any other web/cloud host provider or the Internet infrastructure and network external to our Site.
Roosket App and Roosket Website currently provides its users with access to a wide variety of information on Tour Services of Jammu Kashmir and Ladakh like itineraries, packages, tour & travel products, material, maps, graphics, images, names, addresses, particulars, links etc. provided or available on any of the pages are given in good faith and may contain inaccuracies or typographical errors, which is regretted. In no event will Roosket be liable for any direct, indirect, punitive, incidental, special, consequential damage or any damages whatsoever anyway connected with the use or performance of its Software. Roosket APP and Roosket Website is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.
In order to participate in the Services provided by us, it may be necessary to register. In all instances when you register for Service on our Software, you will:
(1) Provide current, complete, and accurate information about yourself as prompted to do so by the registration form;
(2) Maintain and update such registration information as required to keep such information current, complete and accurate.
Our Site and all intellectual property rights included in or related to Roosket APP and or Roosket Website (including but not limited to copyrights, trademarks and service marks, as well as text, graphics, software and all codes and scripts in any format used to implement our Software) are owned or licensed by us, and all right, title and interest in our Software and such intellectual property rights remain our exclusive property. You may not, and this Agreement does not give you permission to, reproduce, reverse engineer, de-compile, disassemble, modify or create derivative works with respect to our Software. Certain content is licensed from third parties and all such third party content and all intellectual property rights related to such content belong to the respective third parties. You may not remove any copyright, trademark or other intellectual property or proprietary notice or legend contained on our Site or its content. If you download material displayed, you must retain all copyright and other proprietary notices displayed on the materials. We shall own and retain all right, title and interest in and to any intellectual property rights related to the manufacture or configuration of the products developed with and/or sold to you to you unless we agree otherwise in writing. Nothing in this Agreement shall be construed or interpreted to entitle you to claim any rights or to convey to you any implied license in respect of any custom items design for you, or any of our specifications, designs or other intellectual property rights in the items not expressly provided for in this Agreement.